Purchase, Shipping, and Return Conditions
1. Seller Information
The carmabike.es online store belongs to:
- Company Name: Carma Bike, S.L.L.
- Tax ID (NIF): B74311853
- Address: C/ Ángel Muñiz Toca 12, bajo, 33006 Oviedo (Asturias).
- Phone: 985 088 757
- Email: [email protected]
- Commercial Registry: registered in the Commercial Registry of Asturias, Volume 3930, Folio 165, Sheet AS-43016, 1st Entry.
Hereinafter, “Carma Bike” or “the Seller”.
2. Scope of Application
These conditions regulate product purchases made on the carmabike.es online store. By placing an order, the customer declares to have read and accepted them.
The contract is formalized in Spanish.
Bicycle rental is contracted through the booking platform and is governed by its own conditions, which are displayed during the reservation process.
3. Products and Prices
Prices shown include VAT. Shipping costs are indicated separately before checkout.
Product availability depends on stock. If a product cannot be supplied, Carma Bike will notify the customer by email, who may cancel the order at no cost and receive a full refund of the amount paid.
If an obvious error in the price of a product is detected, Carma Bike will notify the customer by email before shipping the order. The customer may confirm it with the correct price or cancel it at no cost.
4. Purchase Process
- The customer adds products to the cart and proceeds to checkout.
- Enters their shipping and billing details and chooses the shipping and payment method.
- Before paying, they can review the order: products, quantities, taxes, shipping costs, and total price.
- To confirm the order, they must accept these conditions and click the purchase button, which expressly indicates the obligation to pay.
- Carma Bike sends a confirmation email with the order details.
The customer can cancel their order free of charge before it is handed over to the carrier, by writing to [email protected].
If you require an invoice for your order, you must request it by writing to [email protected], indicating the order number and your tax details. The online store does not automatically issue invoices.
5. Payment Methods
The following payment methods are accepted: credit or debit card, Bizum, PayPal, bank transfer.
- Card and Bizum. Payment is made through the secure Redsys gateway. Carma Bike does not know or store card details.
- PayPal. Payment is made on the PayPal platform.
- Bank transfer. The order is prepared once the payment is received in the account indicated in the confirmation email.
Carma Bike does not apply surcharges for using a specific payment method.
6. Shipping
Delivery Time. In-stock products are shipped within 24 to 48 business hours from payment confirmation, unless another timeframe is indicated for the product. If this is not possible, Carma Bike will notify the customer. In any case, delivery will be made within a maximum of 30 calendar days from the order date, unless otherwise agreed. For out-of-stock products, the delivery time can be consulted by writing to [email protected].
Rates.
| Destination and Shipping Method | Shipping (excl. VAT) | Total with VAT (21%) |
|---|---|---|
| Peninsular Spain, standard shipping | €7.95 | €9.62 |
Shipments over €60 are free of charge.
Other destinations. Online shipments are not made outside peninsular Spain (Balearic Islands, Canary Islands, Ceuta, and Melilla). To arrange shipping to these destinations, the customer must contact Carma Bike at [email protected] or by phone at 985 088 757.
Order Receipt. The customer must check the condition of the package upon receipt. If the packaging shows damage, they must note it on the carrier’s delivery note and inform Carma Bike within a maximum of 48 hours.
7. Right of Withdrawal (Return without Justification)
7.1. Period. The customer, when a consumer, has the right to withdraw from the contract without justification within 14 calendar days from when they, or a third party indicated by them other than the carrier, receive the goods.
If the order includes several products delivered separately, the period starts from the receipt of the last product.
7.2. How to exercise it. To exercise the right, you must unequivocally communicate your decision to Carma Bike in writing:
- By email to [email protected].
- Or by postal mail to Carma Bike, S.L.L., C/ Ángel Muñiz Toca 12, bajo, 33006 Oviedo.
You may use the model form provided at the end of this page, but it is not mandatory. It is sufficient that the communication is sent before the deadline expires.
7.3. Return of products. The customer must return the products without undue delay and, in any case, within a maximum of 14 calendar days from the date they communicated their decision to withdraw.
Return costs. The direct costs of returning the products will be borne by the customer.
7.4. Refund. Carma Bike will refund all payments received, including standard delivery costs, without undue delay and, in any case, within a maximum of 14 calendar days from receiving the communication of withdrawal.
- If the customer chose a delivery method other than the cheapest one offered by the store, the additional cost will not be refunded.
- The refund will be made using the same payment method used by the customer, unless otherwise agreed.
- Carma Bike may withhold the refund until the products have been received, or until the customer provides proof of their return, whichever occurs first.
7.5. Condition of products. The customer is only liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics, and functioning. To avoid this, it is recommended to return the product in its original packaging, with all its accessories, and with the delivery note or invoice.
7.6. Exceptions. The right of withdrawal does not apply to:
- Products manufactured according to customer specifications or clearly personalized.
- Sealed products that are not suitable for return due to health protection or hygiene reasons and that have been unsealed after delivery.
- Bicycle rental services, which are governed by their own conditions.
8. Incorrect, Defective, or Non-Compliant Product
If the product received is not what was ordered, is defective, or does not conform to the contract, the customer must notify Carma Bike by email at [email protected], attaching photographs when possible.
Carma Bike will arrange for repair, replacement, or, where applicable, a refund, at no cost to the customer, including shipping and collection costs for the non-compliant product.
9. Legal Guarantee
Commercial Guarantee. Some products may also have a manufacturer’s commercial guarantee, which will be indicated in the product description and does not replace the legal guarantee.
10. Complaints and Dispute Resolution
The customer can send any complaint or claim to [email protected] or to the postal address indicated in section 1. Carma Bike has complaint forms available to consumers.
Carma Bike is not affiliated with any alternative consumer dispute resolution system.
11. Data Protection
Personal data provided during purchase is processed in accordance with the Privacy Policy.
12. Applicable Law and Jurisdiction
These conditions are governed by Spanish law, particularly by the revised text of the General Law for the Defense of Consumers and Users (Royal Legislative Decree 1/2007) and Law 34/2002, on information society services and electronic commerce.
For any dispute with a consumer customer, the courts and tribunals of their domicile will have jurisdiction.
Right of Withdrawal Form
- Product(s): ______________________________________
- Ordered on / Received on (*): ______________________
- Order number: ______________________________
- Consumer’s name: __________________________
- Consumer’s address: ________________________
- Consumer’s signature (only if the form is submitted on paper): ______
- Date: ______________
